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This is our new store. Feel free to come in look around and shop. You will find specials, new items, and some products that are sold by the case that are not available on this website! However, you cannot combine orders from i-ShopHere.biz and MyDietShopz.com


Return/Refund/Backorder Policies

 

What is your RETURN Policy For:


"I ordered the wrong products",  or 

"I just opened a box of product and I don't like it" or 

"it doesn't taste right" or 

"product seems damaged or old"?


First of all, you the CUSTOMER are our most important asset. As such, to keep costs down for all of our customers, we do not offer refunds however we do offer exchanges. (This does not cover melted products. Please see the important summer shipping information on the Free Shipping page.)

FYI: All of our products arrive fresh from the manufacturer and are shipped fresh from our office with usually less than a 2 week turn around time. All our products have long shelf lives of usually 6 months (bars) to 2 years (powdered products). And our products are tested multiple times by the manufacturer to make sure they are made correctly. However there are small variations from batch to batch which is normal.


We have made an honest effort to describe and provide all of the information that we can about each product. We also have a free sample offer with every order where you can try things for free before you purchase a box of something that you don't like. We strongly urge you to take advantage of this to help avoid a situation where someone purchase 10 boxes of something and didn't like it.

 

What is your Backorder Policy?

You may now add items to your cart that are marked TEMP OUT OF STOCK and we will ship them to you as soon as they become available. This will not affect your shipping charges if you are entitled to free shipping, or any discounts that you have qualified for. If it is going to be a long delay for a back order, we will contact you or you can contact us and cancel the back-ordered item if you wish. Sorry, we cannot take orders on items that are marked TEMP ON BACKORDER because we do not have a return date from the manufacturer. If your backorder totals $7.50 or less, we will cancel that part of your order and adjust the charges for you.

How Do I Do an Return/Exchange?

 

For exchanges, products, individual boxes and individual packets must be returned unopened, undamaged and new condition. All packets or units must be present for each individual box that is returned. There are no partial exchanges for an individual box that is missing packets or items. All bottles of products can be returned only if unopened and the safety seals are fully intact and undamaged. For exchanges, the Customer is responsible for all shipping charges and insurance for return shipping and reshipping exchanged items.


You must contact us first to make arrangements for return and exchange of items, and get a return authorization, before returning item(s). requests for returns must be made within 15 days of purchase. You should contact us by using the "I Need" button on the left side of this page.

 

What is the Time Limit for:

"Exchanges"

" Replacements of Missing Items"

" Credits for Discounts and Free Shipping"?

Exchanges, credit for discounts, free shipping, missing or damaged items, must be requested within 15 days of placing your order.

I opened a box of product and there were packets missing. What should I do first? 

 

Please contact us by the "I Need" button on the left of the page and we will be sure that you receive any missing items. We do not offer any partial credits for any individual boxes that are missing packets or items.


I just received my order and I am missing product(s). What should I do first?

If you are missing products, first check your invoice that will be in with your order to see if any items have been placed on backorder status or if your total has been adjusted (we will adjust in cases of items no longer available or if your backordered items fall below the $7.50 minimum). If that is not the case, you'll need to notify us within 48 hours of receiving your order so that we can correct our mistake.


I was sent the wrong products that I didn't order. Can I send them back and get the correct items?


Of course! Purchasers from I-Shophere.biz may return any wrong items in exchange for correct items that we mistakenly send that is OUR ERROR at our cost. For exchanges, products, individual boxes and individual packets must be returned unopened, undamaged and new condition. 

 

All packets or units must be present for each individual box that is returned. There are no partial exchanges for an individual box that is missing packets or items. All bottles of products can be returned only if unopened and the safety seals are fully intact and undamaged.

Center For Health And Weight Loss
14055 Crown Ct.
Woodbridge, VA 22193
PHONE: (703) 590-3444
TOLL FREE: (866) 923-8446
OR
use the "I NEED" button on left to contact us by e-mail.

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We are better not just different-than a dot-Com.


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